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Principal, Product Analytics

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role We're looking for a Principal, Product Analytics who loves getting to the bottom of things. You'll do the deep investigative and technical work that explains why users and customers behave the way they do, and turn it into decisions that change the product and the business. We're building a more proactive data function, and this role is its deep-investigation engine. You'll take ambiguous, high-stakes questions about user behaviour and customer experience and follow them wherever the data leads, across acquisition, activation, usage and the wider customer journey. You'll work hands-on and independently, partnering with Product Managers, engineering managers and commercial teams, and working alongside a VP of Growth who will set the function's direction and build the team. Your findings will inform experiments, the roadmap and company strategy. What you'll do Go looking for what nobody asked about. This is the heart of the role. You'll notice when something looks off in a funnel, a cohort or a metric, disappear into it, and come back with a product issue, a cost leak or an opportunity nobody was looking for. You set much of your own agenda, and you don't wait for a request to start digging. Lead deep investigations into user behaviour and customer experience across product and non-product touchpoints, including support, customer success and sales. Find where activation breaks. Identify failure points in the user journey, including those that could become productised capabilities. Understand acquisition and intent. Dig into acquisition channels, user use cases and what people are actually trying to achieve. Do rigorous causal and statistical work. Go beyond correlation with regression, causal analysis and well-designed experiments, and be clear about what the evidence does and doesn't support. Build models that drive action. Apply data science to real business problems, such as churn modelling that can trigger real-time product action, and explain clearly how models are applied and what impact they have. Analyse unstructured and AI-specific data. Work with agent-user conversations, context layers and evaluation systems alongside structured product data. Size opportunities. Produce market opportunity sizing that helps the business prioritise. Measure how we build. Partner with engineering managers on organisational productivity metrics. Communicate for impact. Translate findings into clear recommendations for product teams, management and executives. What we're looking for Must-haves Deep product analytics experience across growth and broader product areas, with a record of investigations that changed decisions. Data science and modelling experience, and the ability to explain how you applied it and what business impact it had. Strong grounding in correlation, regression and causal analysis. A proactive approach. You surface insights and shape the agenda rather than working to a brief. Genuine curiosity. You notice what looks off and dig until you understand why. Clear communication with management and executives about business impact, simplifying complex analysis into actionable recommendations. Preferred Experience with unstructured data. Experience at an AI-native company, or with the added data complexity AI products bring. Understanding of subscription businesses. Understanding of the PLG motions in a B2B space. Bonus points if you've… Worked on multi-product platforms where upsells, cross-sells and bundling were a key revenue driver. Worked alongside qualitative research, connecting the what (data) with the why (qual). Done pricing and packaging work: willingness-to-pay, price testing, bundle performance. How we work We optimise for responsibility and freedom. No ticket conveyor belt. We run on ownership and a small number of high-impact projects. Close collaboration with Product, Engineering, Growth and commercial teams to ship real outcomes. A bias toward pragmatic solutions that get used, measured and improved. Why join Do the hardest, most interesting analytical work in the company, with direct line of sight to product and strategy decisions. Work across structured and unstructured data, customer conversations and AI evaluation, at the intersection of product usage, AI and revenue. Independence and impact at principal level, without the management overhead.

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Senior Engineering Manager

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role Lead the delivery of complex engineering projects focused on new product verticals. Break down initiatives into manageable stages with predictable timelines, making clear trade-offs between speed, experimentation, and long-term scalability. Partner closely with product and data to prioritise high-impact work and maximise business outcomes. Foster a 'bottom-up' product environment where your engineering teams are empowered to propose and lead on new products and features. Understand engineering levelling and scale the team by identifying and filling skill gaps, particularly in areas like experimentation, performance, and scale. Collaborate with recruiting to attract and retain top talent aligned with our fast-paced, outcome-driven environment. Monitor team performance proactively, ensuring strong execution and continuous improvement. Support engineers in delivering measurable impact and developing their careers through ownership of key growth metrics. Lead through Engineering Managers. Navigate difficult conversations with clarity and empathy, especially when balancing business urgency with technical quality. Foster a collaborative, high-velocity team culture aligned with company goals. What we're looking for: Proven experience leading multiple engineering teams delivering high-impact, user-facing projects, ideally 4+ years Proven experience leading Engineering Managers Strong ability to operate in fast-paced, experiment-driven environments with clear business metrics Experience scaling teams and aligning them to product and revenue goals Proven ability to track performance and help team members improve output and impact Excellent communication skills, especially in cross-functional environments (product, data, design) Relevant engineering background building scalable SaaS products Experience with growth, experimentation, or conversion optimization is a strong plus Why join us? We’re living the golden age of AI. The next decade will yield the next iconic companies, and we dare to say we have what it takes to become one. Here’s why, Our culture At Synthesia we’re passionate about building, not talking, planning or politicising. We strive to hire the smartest, kindest and most unrelenting people and let them do their best work without distractions. Our work principles serve as our charter for how we make decisions, give feedback and structure our work to empower everyone to go as fast as possible. You can find out more about these principles here. Serving 50,000+ customers (and 80% of the Fortune 500) We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers and what 1,200+ people say on G2. Proprietary AI technology Since 2017, we’ve been pioneering advancements in Generative AI. Our AI technology is built in-house, by a team of world-class AI researchers and engineers. Learn more about our AI Research Lab and the team behind. AI Safety, Ethics and Security AI safety, ethics, and security are fundamental to our mission. While the full scope of Artificial Intelligence's impact on our society is still unfolding, our position is clear: People first. Always. Learn more about our commitments to AI Ethics, Safety & Security. The hiring process: Interview loop with various Senior stakeholders across Engineering. This will consist of 5 separate calls covering: People Management/Talent System Technical Leadership Program Management Cross-Functional Strategy Leadership The process does not need to take long - we can be done in 2-3 weeks. Other important info: Our preference is for this role to based either in-office or remote in the following locations: UK, Germany, Switzerland or Ireland. We may also be able to support remote workers in other locations across Europe subject to compliance and right to work checks. The salary starts at EUR/GBP/CHF 180,000 base + stock option plan. This is full-time employment only - no contractors possible - usually through OysterHR. Everyone at Synthesia gets 25 days of leave + local holidays

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Product Designer, AI-Native Products (Staff-Level / L6)

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. The role: We're looking for a Staff (L6) Product Designer to lead design for some of Synthesia's AI-native, agentic Sessions product surfaces. Sessions are the experiences where employees learn through conversation, companies lrun a survey at scale, and AI becomes a direct participant in how work gets done - not just a tool behind the scenes. This area is central to redefining what a video platform can be: moving upstream from content creation into workforce development, and making complex AI capabilities feel natural, trustworthy, and effective for everyday users. You'll operate as a senior IC: setting direction, influencing roadmap decisions, shaping bets with Product and Engineering leaders, and raising the craft bar. In practice, this role is about solving AI-native design problems, for example: Designing real-time, conversational avatar experiences that feel engaging and natural - not robotic or gimmicky - for employees learning and practising skills at work. Creating interaction patterns for AI-driven workflows that give users the right amount of control, transparency, and trust without overwhelming them with complexity. Improving output quality through better structure, guidance, and feedback loops - helping users understand what the AI is doing, catch issues early, and iterate with confidence. Working at the frontier where AI changes what "interaction" means, and the best patterns are genuinely still being invented. In this role you will: Own major AI-native bets end-to-end, from problem framing to shipped outcomes and iteration. Set a design vision for our "Sessions" surface, and influence adjacent product areas to stay coherent. Partner closely with Product and Engineering to define what "great" looks like (principles, quality bar, success metrics) and then drive toward it. Prototype and test interaction models quickly - including novel agentic and conversational patterns - and know when high-fidelity matters. Raise the bar on craft: interaction design, UI quality, systems thinking, and consistency across AI-native experiences. You should apply if you bring: Significant experience designing complex, high-usage product surfaces - ideally including AI-native products, agentic features, conversational interfaces, or products where the system takes meaningful autonomous action. Strong craft in interaction design and visual design, and a track record of shipping work that measurably improves the product experience. Comfort operating in ambiguity: you can turn unclear and fast-moving problem spaces into crisp direction, and you do not wait for perfect clarity. Systems thinking: you understand how AI capabilities, model constraints, and product architecture shape what's actually possible in the UX - not just what looks good on a screen. Excellent communication in design reviews and cross-functional decision-making contexts. Experience designing workflows where trust, transparency, and user control are central - helping users feel confident in AI-driven outputs rather than confused or excluded. A track record of tackling novel problems in maturing product spaces, and shaping the product from early-stage bets through to execution. The ability to leverage feedback from users and customers to ensure the product continues to meet real needs - including enterprise users with high stakes around quality, compliance, and scale. At Synthesia we expect everyone to: Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in this public Notion page: https://synthesia.notion.site/How-we-work-at-Synthesia-f794caa72f8446efb6be22b551ce0fa2 Benefits A flexible, remote friendly role based out of Europe or one of our hubs in London, Copenhagen, Munich, or Zurich. 25 days of annual leave + public holidays in the country where you are based. A generous referral scheme. Work from home set up. At Synthesia, you can work from anywhere (within reason) in the world for up to 60 days per year! A huge opportunity for career growth as you’ll help shape a market-defining product.

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Staff Research Scientist- Interactive Avatars

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role As a Staff Research Scientist, you will join a team of 40+ researchers and engineers in our R&D department, working on the frontier of generative AI with a focus on avatar-centric, interactive video diffusion models. This is a unique opportunity for experts in machine learning and diffusion models to shape the future of AI video agents that listen, respond, and react like humans. As part of our Interactive Avatars team, you'll build models that hold natural, real-time conversations: understanding what a user says and how they say it, then responding with appropriate turn-taking, backchannels, gaze, and facial and body reactions. You'll join a team that moves fast, iterates often, and turns breakthrough research into product capabilities that ship. What you'll do Set the research direction and roadmap for dyadic interaction modeling, balancing long-term bets with near-term product impact. Advance the state of the art in the perceptual layer of interactive agents, including understanding user audio and video and generating contextually appropriate reactions. Post-train multimodal models to generate rich, natural dyadic interactions from user audio and video inputs. Adapt diffusion models to new conditioning signals, such as conversational state, turn-taking, and listener cues. Build robust evaluation frameworks and test suites for continuous tracking of interaction quality. Partner with our data team to define data needs and shape high-quality datasets. Lead and mentor a small group of researchers, and drive technical decisions across research, data, and engineering. What we're looking for: Deep ML expertise and extensive hands-on experience with diffusion models, ideally for video or avatar generation. A strong publication record at top-tier venues (e.g., CVPR, ICCV, ECCV, NeurIPS, ICML, ICLR, SIGGRAPH) in areas such as world models, dyadic interaction, or video diffusion, or equivalent demonstrated impact. Experience leading a small team of researchers and mentoring junior members. A track record of taking research from idea to production. Proficiency in PyTorch and modern ML tooling for large-scale training. Clear communication of hypotheses, experiments, and results, and the ability to influence direction across teams. Nice to have Experience with real-time or streaming generation, including autoregressive video diffusion. Distillation or other techniques for low-latency inference. Audio-driven facial, gesture, or full-body motion modeling. Conversational modeling, such as turn-taking, backchanneling, or listener-response generation. Why join us? We’re living the golden age of AI. The next decade will yield the next iconic companies, and we dare to say we have what it takes to become one. Here’s why, Our culture At Synthesia we’re passionate about building, not talking, planning or politicising. We strive to hire the smartest, kindest and most unrelenting people and let them do their best work without distractions. Our work principles serve as our charter for how we make decisions, give feedback and structure our work to empower everyone to go as fast as possible. You can find out more about these principles here. Serving 50,000+ customers (and 50% of the Fortune 500) We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers and what 1,200+ people say on G2. Proprietary AI technology Since 2017, we’ve been pioneering advancements in Generative AI. Our AI technology is built in-house, by a team of world-class AI researchers and engineers. Learn more about our AI Research Lab and the team behind. AI Safety, Ethics and Security AI safety, ethics, and security are fundamental to our mission. While the full scope of Artificial Intelligence's impact on our society is still unfolding, our position is clear: People first. Always. Learn more about our commitments to AI Ethics, Safety & Security. The good stuff... Competitive compensation Hybrid work setting with an office in London, Zurich, Munich, or remote in Europe. 25 days of annual leave + public holidays Great company culture with the option to join regular planning and socials at our hubs + other benefits depending on your location You can see more about Who we are and How we work here: https://www.synthesia.io/careers

Remote