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Senior Product Manager - AI Agent

Job DescriptionWe're hiring a Senior Product Manager to own a core area of Spark, from problem definition through measured outcome in production. You'll join a dedicated Spark product group, where each product manager owns a distinct part of the agent, working alongside the engineering, applied AI, and design specialists who build it. You won't be the only person in the room who understands agentic systems. You'll have peers who have shipped autonomous AI at enterprise scale, and you'll be expected to raise their game as much as they raise yours.What You'll Do Own the strategy, roadmap, and delivery for your area of Spark. Work directly with enterprise customers to understand what employees actually experience, not what the ticket data claims they experience. Partner daily with engineering, applied AI, and design to ship agent capabilities that are reliable, safe, and observable. Autonomous action on an employee's device is a high-trust operation, so you'll help define the guardrails as much as the features. Define how success is measured, and be rigorous about what the data supports and what it doesn't. Turn ambiguity into sequenced, defensible priorities, then communicate them clearly enough that engineering, sales engineering, and leadership all reach the same conclusion. Stay close to the frontier of agentic AI and translate what's newly possible into what we should build next. QualificationsWhat We're Looking For Essential 5+ years in product management, including enterprise B2B SaaS shipped at scale. Experience shipping products where you have personally participated in evaluation design, strategy, experimentation, and iterative optimization. Demonstrated ability to structure ambiguity into clear priorities, and to say no with a reason. Fluency with data. You can query it yourself, and you push back when framing outruns evidence. Excellent written and spoken English, with the range to move between an engineering standup and an executive pre-read. Nice to have Background in ITSM, IT operations, or digital employee experience. Experience with proactive engagement products such as notifications, campaigns, and nudges, where the hard problem is earning attention without becoming noise. Experience with conversational or channel integrations (Teams, ServiceNow, voice). We know strong candidates rarely tick every box. If you meet most of the essentials, apply. Why Join Us Work on a shipped, differentiated AI product with real enterprise adoption, not a pilot searching for a use case. Build autonomous agents on one of the richest real-time endpoint data foundations in the industry. A small, senior product group with genuine ownership and short paths to decisions. Hybrid working, a global team, and a learning budget. Nexthink is an equal opportunity employer. We welcome applicants of every background and are happy to adjust the process for accessibility needs. Just tell us what would help. Additional InformationAll your information will be kept confidential according to EEO guidelines.We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:💼 Permanent Contract and a competitive compensation package.📍 Beautiful office with a view of Lake Geneva, conveniently located next to the Prilly-Malley train station🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days.🤸 Free access to a fitness centre inside the building.🚞 Reimbursement of the half-fare travel card for public transport. 🧑‍🏫 Reimbursement up to 50% of the cost of French classes.🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more!📣 Bonuses for referring successful hires after three months of continuous employment.🚚 We offer a relocation package to people who are coming from another country.Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner. Company DescriptionNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.About Spark Spark is Nexthink's personal IT agent for every employee. Built on the Nexthink Infinity platform, it combines real-time endpoint telemetry, AI-driven diagnostics, and IT-approved automation to resolve issues in seconds, with no queues, no handoffs, and no tickets. Spark is live and adopted by enterprise customers today, resolving the majority of IT issues at first contact without human escalation. See it for yourself: nexthink.com/platform/spark #LI-Hybrid

Lausanne

Product Manager

Job DescriptionWorkspace is one of Nexthink’s most strategic products, offering AI capabilities to help IT organizations manage how employees interact with their digital environment. We are looking for an experienced Product Manager to join the Workspace team and take full ownership of day-to-day product delivery — partnering closely with engineering, design, and cross-functional teams to keep pace with the team’s ambitious roadmap. In this role, you will be driving execution of the roadmap for our AI-native product: Workspace. You will contribute to discovery, feature delivery, and cross-functional coordination, ensuring engineering is unblocked and focused on the highest-value work. You will operate with a high degree of autonomy, making informed product decisions while staying aligned with the broader Workspace strategy. This is a great opportunity for a PM who wants to make a tangible impact on a product used by millions of employees worldwide, and who thrives in a fast-moving, collaborative environment. What you’ll do: Own end-to-end product delivery for parts of the Workspace product: from problem definition and discovery through to release and iteration. Conduct ongoing customer research and discovery to deeply understand employee and IT team needs, translating insights into clear, prioritized product opportunities. Document requirements for features, ensuring engineering always has clarity on what to build and why. Lead agile ceremonies with your engineering and design triad: sprint planning, standups, backlog grooming, retrospectives, and demos. Collaborate cross-functionally with Design, Product Marketing, Sales, and Customer Success to coordinate launches and ensure alignment across the organization. Define success metrics for features and track outcomes post-release, using data to drive continuous improvement. Build strong relationships with customers and internal stakeholders, acting as the voice of the customer within the team. Stay informed on trends in AI, digital employee experience, and enterprise SaaS to inform product direction. Qualifications3–5 years of experience as a Product Manager in a B2B SaaS company, working closely with engineering teams in an agile environment. Familiarity with AI-powered product features or experience. Proven ability to drive product delivery end-to-end, from discovery and prioritization through to release, with minimal oversight. Strong discovery skills: experience running customer interviews, synthesizing qualitative and quantitative data, and translating findings into product decisions. Excellent collaboration skills: you build trust quickly with engineers, designers, and stakeholders across functions. Strong written and verbal communication: comfortable writing crisp user stories, presenting to leadership, and facilitating cross-functional discussions. Self-starter mindset: you are proactive, organized, and take ownership of outcomes rather than waiting to be directed. Professional-level English, spoken and written. Nice to have: Experience working on products related to Digital Employee Experience, IT operations, or enterprise workplace technology. Background in UX thinking or experience working in a product trio (PM, designer, engineer). Knowledge of agile frameworks and product discovery methodologies (e.g., continuous discovery, JTBD). Additional InformationWe are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.With over 1200 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:💼 Permanent Contract and a competitive compensation package.📍 Beautiful office with a view of Lake Geneva, conveniently located next to the Prilly-Malley train station🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days.🤸 Free access to a fitness centre inside the building.🚞 Reimbursement of the half-fare travel card for public transport. 🧑‍🏫 Reimbursement up to 50% of the cost of French classes.🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more!📣 Bonuses for referring successful hires after three months of continuous employment.🚚 We offer a relocation package to people who are coming from another country.Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner. Company DescriptionNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid

Lausanne

Staff/Senior Software Engineer - Desktop Application

Job DescriptionWe are looking for a Staff or Senior Desktop Application Developer to be part of the team designing, architecting, and implementing our AI-powered IT self-service chat agent — a native desktop application distributed to 20+ million endpoints worldwide. This client is the face of Nexthink’s AI platform, giving employees a seamless, responsive experience directly on their Windows and macOS devices. As a Desktop Engineer, you will go beyond implementation: you will set technical direction for the client layer, influence cross-team design decisions, and serve as a trusted advisor to both engineering leadership and product. You’ll tackle problems of performance, reliability, and native OS integration while partnering with backend, infra, and security teams to ship a production-grade application at global scale. This is a high-impact, high-ownership role where you’ll make foundational architectural decisions about the client platform and help shape the desktop engineering practice at Nexthink. Responsibilities Define and drive technical vision and architectural strategy for the desktop client application. Lead design of a high-performance, native desktop application running on Windows and macOS at 20M+ endpoints. Partner with product, backend, and AI/ML teams to align the client experience with the broader AI platform. Provide technical leadership on client architecture, coding standards, and best practices for native desktop development. Architect and deliver a reliable, secure application covering the full distribution lifecycle: signing, packaging, installation, updates, and uninstallation. Champion observability, crash reporting, performance monitoring, and diagnostics across the client stack. Act as a mentor and multiplier, raising the technical bar and helping engineers grow. Lead technical deep dives, design reviews, and roadmap alignment discussions with leadership. Ensure security, compliance, and OS-level integration best practices are embedded in design from day one. Qualifications7+ years of desktop application engineering experience, shipping native applications on Windows and macOS. Proven success designing and shipping client applications to large user bases, with a deep understanding of platform-specific constraints and behaviours. Strong proficiency in C++, with solid experience building cross-platform desktop applications. Deep knowledge of Windows and macOS OS APIs. Hands-on experience with the full application distribution lifecycle: code signing, packaging, auto-update mechanisms, and deployment at scale. Strong understanding of desktop application performance profiling, memory management, and crash diagnostics. Exceptional communication skills — able to influence cross-functional teams and leadership with clear technical direction. Track record of mentoring and elevating engineering teams. Nice to Have Familiarity with Rust and the Tauri framework. Familiarity with React and TypeScript UI development. Experience integrating desktop clients with cloud backends via REST, WebSockets, or gRPC. Background in system-level programming: OS hooks, accessibility APIs, inter-process communication. Prior work on applications with silent background processes, system tray agents, or notification-driven UX. Experience with endpoint telemetry, observability SDKs, or APM integration on the client side. Experience with enterprise software distribution and managing application update strategies at scale. Additional InformationWe are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.With over 1200 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package. 📍 Beautiful office with a view of Lake Geneva, conveniently located next to the Prilly-Malley train station 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🤻 Free access to a fitness centre inside the building. 🚞 Reimbursement of the half-fare travel card for public transport. 🧑‍🏫 Reimbursement up to 50% of the cost of French classes. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner. Company DescriptionNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Lausanne

Senior Product Manager, Platform

Job DescriptionWe are looking for a Senior Product Manager to join our Platform group, shaping the foundations that will power Nexthink’s next generation of AI-driven capabilities. Nexthink is entering a new phase of platform evolution. We are rethinking our core architecture to scale for the future and to enable new experiences powered by AI. As part of this transformation, you will work on foundational capabilities that make Nexthink even more open, modular, and intelligent, so that new features and experiences can be delivered faster and with greater impact. A key mission for the platform over the coming years is to make Nexthink dramatically simpler to adopt, deploy, and realize value from. Achieving this vision will require significant platform simplification, and deep integration of AI to guide customers automatically through setup, configuration, and insights. This role requires a systems thinker who thrives in complex technical environments and enjoys connecting strategy with execution. You will translate ambiguity into structure, help redefine how our platform supports AI-first use cases, and drive collaboration across teams to make it real. You will collaborate closely with other platform PMs, architects, and feature teams to design these foundations, ensuring that Nexthink's platform not only scales technically but also empowers IT teams of every size to succeed with minimal effort. What You’ll Do Shape Nexthink’s next-generation platform: Define and evolve platform capabilities that make the product faster to build on, easier to scale, and ready for AI-powered experiences. Enable simplicity through AI: Partner with engineering and feature teams to identify opportunities where AI and automation can simplify configuration, setup, and ongoing management for IT teams. Drive collaboration across teams: Work with other platform PMs and feature PMs to identify integration points and design reusable, high-impact components. Translate complexity into clarity: Define clear platform outcomes, technical abstractions, and trade-offs that align engineering, data, and product priorities. Drive platform modernization outcomes: Collaborate with architecture and engineering teams to translate long-term technical initiatives into a clear product vision, roadmap, and measurable impact. Ensure cohesive platform evolution: Anticipate cross-domain dependencies and make prioritization and sequencing decisions that keep the platform aligned and reliable. QualificationsExperience: 7+ years in Product Management within enterprise software or complex SaaS platforms. Technical acumen: Solid understanding of backend systems, APIs, data models, and cloud-native architectures. Systems thinking: Strong analytical skills with the ability to structure ambiguous problems, define scalable solutions, and connect technical trade-offs to business value. Customer-facing skills: Proven ability to engage credibly with enterprise IT teams, translating complex concepts into clear outcomes for customers. Communication: Clear, concise, and structured communicator, able to influence and align both technical and non-technical stakeholders, including executives. Language skills: Professional-level English, spoken and written. Mindset: Entrepreneurial, outcome-driven, and adaptable; a self-starter who thrives in fast-paced environments and learns new technical domains quickly. Collaboration: Passionate about solving challenging problems in a constructive, cross-functional, and global team setting. Additional InformationAll your information will be kept confidential according to EEO guidelines.We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:💼 Permanent Contract and a competitive compensation package.📍 Beautiful office with a view of Lake Geneva, conveniently located next to the Prilly-Malley train station🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days.🤸 Free access to a fitness centre inside the building.🚞 Reimbursement of the half-fare travel card for public transport. 🧑‍🏫 Reimbursement up to 50% of the cost of French classes.🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more!📣 Bonuses for referring successful hires after three months of continuous employment.🚚 We offer a relocation package to people who are coming from another country.Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner. Company DescriptionNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid

Lausanne